UPDATE: Neopets has now issued a statement: 

“We are aware of the issues currently happening with the NC Mall and Neopets Premium. We are actively working to fix these issues as soon as possible. Thank you for your continued patience!”

Some premium members are reporting that they are unable to play Neopets today.
Users are getting a window when logging in asking which 2 Pets they are not wanting to use right now.

This window usually happens when a user cancels or their membership lapses but in this case, the users membership is currently up to date and should be able to play as normal.

Our best suggestion is to lodge a support ticket for the issue in the hope that it gets fixed. There currently is som concern that if you nominate the two pets you don’t want to use right now, they may be lost even after the issue is rectified.

Are you one of the people experiencing this issue? Let us know!

-Matt